Contact form for buyers Topic - Please choose your topic -I want to finish an interrupted paymentThe store has not delivered a paid orderI want to cancel my paymentRefund of payment from the storeI cannot payWhen will the store receive my payment?Request for handling a mistaken paymentPersonal data processing (GDPR)Other If the payment was not completed, we will cancel it automatically: after 5 days, when card payment or installment payment was selected; after 10 days, when payment by bank transfer or by BLIK was selected. If the funds were already transferred to the store, we cannot reimburse them. Please contact the payment recipient directly. I understand If during the payment by traditional bank transfer you modified the recipient's account number, the amount or the name (title) of the transfer, please send us transfer confirmation for verification. To receive refund of mistakenly paid funds, give us your details: first name, surname and account number. If the mistaken payment was made from a foreign account, we will need a full set of your data: Account number in the IBAN format First name and surname / company name Address Postal code City Country SWIFT code of your bank Bank name Bank address Country of the bank I understand If the payment is made impossible due to a technical problem, please clean the cache of your web browser, including the cookies, because they can block correct transfer of data if recorded erroneously. If the problem reoccurs despite these actions, please use another browser or make a screenshot with the error message and send it to us with your notification. I understand After the successful online bank transfer or card payment, the money was automatically transferred to the store. In the case of payment by traditional bank transfer, the funds will be transferred to the store on a business day within 24 hours from their receipt. The current information on the status of your payment is available through the e-mail message, which we send after commencing processing of the payment. If the status "Awaiting payment" remains in place for a longer time, check whether your account has been charged and send us the confirmation of payment for verification. If the account was not charged, the transaction would not be fulfilled, and we will cancel it automatically: after 5 days, when card payment or installment payment was selected; after 10 days, when payment by bank transfer or by BLIK was selected. I understand Reimbursement of funds from the store will be affected within 2 business days. In the case of reimbursement made to a payment card, the time of posting the funds in the card's account depends on the bank and can take up to 14 days. If the funds were not reimbursed when expected, please provide us the transaction number or the return number. You can check the details of the reimbursement in the e-mail that you received after requesting return of the funds. I understand PayU is responsible only for the transfer of the payment. If the transaction was paid, we cannot order a reimbursement of funds without the participation of the seller. Unfortunately, we cannot examine complaints, because we are not a party to the sales contract. Please submit your complaint directly to the seller, and if this turns out to be ineffective, also to the relevant state authorities. I understand If you are using PayU payment services, we cannot completely erase your personal data. We are bound by law to keep all data on payments for 5 years: counted from the first day of the year following the year of making the last record referring to a given payment; or from the termination of contract concluded with us. This obligation results from the Act on counteracting money laundering and financing of terrorism. Marketing consents can be withdrawn at any time. If you do not want to receive any marketing communication from PayU (including information on discounts for PayU customers), send us a notification. I understand Unfortunately, it is not possible to return to an interrupted transaction. We also cannot provide you with the information necessary to make the payment again, because each payment attempt is given individual data, that is, a unique transaction number, recipient account number and amount due for the order. An interrupted transaction would be canceled automatically, without charging your account: up to 5 business days – for card payments; up to 10 business days – for BLIK payments, online bank transfers and traditional bank transfers. You need to place your order again and try to pay once again. I understand You will find transaction number in the email received from PayU. Transaction number always contains 10 digits. Transaction number always starts and ends with XX. I understand Email address First name and last name Transaction number XX - - XX Message Attachment 4 MB limit per file.Allowed types: jpeg png gif jpg bmp pdf.20 MB limit per form. agree I want to receive a response to my e-mail address indicated on this form. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.